Shipping
Most orders ship via USPS, FedEx, Laposte, Royal Mail, and Air Mail.
Cocaine Pink ship within the USA and to most international countries.
• A shipping confirmation and tracking code will be emailed to each customer within 24 to 48 hours after the item has been shipped. An unfulfilled status means there is not a tracking number in the system. Your order status will update to fulfilled once your order ships. Please log in to check your order status.
• Cocaine Pink does not ship on weekends and holidays.
• Most orders ship the next business day unless the product description states a different shipping time-frame or processing days.
• Shipping varies by items so please read each item's product description for details. Most of our items are Made To Order and the processing time varies
• Processing days start the next business day after the purchase date.
• Express Shipping with NO PROCESSING days ships within 1 to 2 business days, if the order is place before 12:00pm eastern standard time.
• Express Shipping on most items with processing days does not mean that your item will ship the next business day. It just speeds up the processing days and ships within 2 to 5 business days. Some items with processing days are NOT available for express shipping. Please email [email protected] for more shipping details.
• We are not responsible if you do not read the product description. Please order your items in a timely matter so that you will have your purchase for your event.
• If you have a PO. Box, you will still need to provide a physical address because all of our carriers can not deliver your packages to PO. Boxes because of USPS rules and regulations.
• Shipping charges are nonrefundable!
• We are not responsible for lost or stolen packages or packages delayed by the carrier.
UNCONFIRMED ADDRESSES
When an address is unconfirmed we must go through a security check to ensure that you are the authorize credit card holder. If the shipping address you provided does not match what your credit card company has on file or doesn't match the billing address. In addition to, if your order has multiple names. You will be asked to send in your State issued ID to prove that you are the authorize credit card holder and that you authorized us to ship your items to an address that's not on file with your credit card company. You can scan, fax, or take a picture with your mobile phone of your State issued ID and email it to us and we can then process your order.
• You can SCAN your State issued ID to [email protected]
• You can FAX your State issued ID to 203-841-4717.
• You can take a picture of your State issued ID with your MOBILE PHONE and email it to us at [email protected].
If you decide not to comply with our security check you will be refunded within 3 to 5 business days after your response is received. If you do not respond within 7 to 10 business day after the purchase date. We will send you a refund for failure to reply. Your processing days start the next business day after your State issued ID is received.
We are not responsible for any delays that may hold up your purchase being process.
Example: If you receive an email in reference to a request for your State issued ID to confirm your address. If you do not respond for 5 days. Your processing days does not start until we receive the requested information. Orders can not be cancelled for failure to reply.
For more details, forward all inquiries to [email protected].
Return / Exchange
All sales are final. No Exceptions. Unwashed and unworn clothing can be returned for an exchange or online store credit only within 7 business days of delivery. Items that are MADE TO ORDER | FINAL SALE are Non-Returnable and Non-Refundable usually you will see this typed in the product description. On SALE and Promotional Code items are FINAL SALE. You will not receive a refund for your shipping fees on returns and exchanges. After 7 business days, no orders will be eligible for exchange or store credit.
For returns and exchanges please email:
Please have your name, order number, and reason for return in the email. We'll email you back within 24 to 72 hours and let you know if your order is eligible for an return or an exchange. Please do NOT mail packages back until we provide you with the correct shipping address. If you are eligible for an exchange, please specify your desired size. You MUST also email the return tracking number to [email protected] to ensure receipt of the package. CocainePink.com is not responsible for returns without emailed tracking numbers. The buyer is responsible for the shipping fees of an exchanged or returned item. New shipping charges will be billed to you via PayPal once the exchange is processed. Please allow one week for store credits and exchanges from the time we receive the package. The maximum of two exchanges are allowed per order.
DAMAGED MERCHANDISE
If there was an error with your order, or you received defective merchandise, please inform us as soon as possible. Damaged or incorrect items are the only returns that qualify for a return label. Email us at [email protected]. For damaged merchandise, please email a photo. Domestic/US Customers: Returns can be made within 7 business days of product delivery; within 7 business days for exchanges.
Additional info for items being returned/exchanged:
• Must be shipped via USPS, UPS, or FedEx delivery.
• Tracking codes are mandatory.
• Customer are responsible for shipping expenses.
• Receipts should also be return with your package with a written statement stating "store credit" or the item you would like to exchange the returned item for.
• Non-Returnable or Non-Refundable items are MADE TO ORDER items, Jewelry, accessories, eye-wear, swimwear, clearance items, promotional code items, and intimate apparel. They are all final sale!
BACK-ORDER
If an item is listed as 'back-order' it means that it is currently sold out, but we will be receiving a new shipment of that specific item soon (usually within 4 weeks).
PRE-ORDER
Item’s that say **PRE-ORDER** are currently sold out and are on BACK-ORDER. RGC will be receiving a new shipment of this item within a couple of weeks but to ensure you receive your item pre-purchase it. Instead of seeing the SOLD-OUT sign over and over again. Pre-purchasing back-order items guarantees you to get your item once it’s available again.
Some items are ONLY available for 'pre-order' because of high demand products or frequently made products. Send an email to [email protected] if you would like to pre-order a sold out item. After pre-ordering your item(s), the payment will immediately be deducted from your account and your order will be processed. Please allow up to 1-4 weeks from purchase date before your order is shipped. Pre-Order items are non-refundable unless they are damaged.
*Domestic/US Customers: If your full order includes a mix of available and pre-order items, the available ones will be shipped immediately.
For more details, forward all inquiries to [email protected].
Cocaine Pink has the right to refuse service for any reason such as but not limited to fraudulent activity, hostile conversation, swearing at any Cocaine Pink team member, and etc.
We will not discuss any orders via social media.
We try our best to respond to emails within 24 to 72 hours. There is no need to send multiple emails. Emails